FAQs

SHIPPING

Do you ship overseas?
Currently we only ship to United States nationwide; however we will be expanding internationally in the near future, so make sure you sign up to our newsletter and stay tuned for updates.

How long will it take to get my order?
It depends on where you are located. All orders in major cities should reach you in 1-3 business days, and remote locations within a week. Holiday shipping and fulfillment times may vary.

What shipping carriers do you use?
We provide a priority courier service for all orders to ensure your items arrive to you safely and in time, and our courier is 100% carbon neutral too! Please note that our courier does not ship to PO Boxes.

Are there any costs for delivery?
Yes, our priority courier service flat rate of $11.95 applies to all orders; however, if you spent over $100 excluding delivery, then it is free.


PRODUCT

Can I return my product?
We always aim to make sure that our customers love our products as much as we do, but if you have any questions in regards to returns we will be happy to take you through the process, where applicable. Otherwise our refunds policy can be found here.

Can I get my product personalized?
It depends on the producer and the type of product. All options are outlined on the product page, so if that is possible, then the customization options would be listed there.

If you'd like to create a customized Gift Set, please email us directly at info@olivegrovemarket.com.


OTHER

Any questions?
If you have any other questions or suggestions, please get in touch through our contact page. We would be delighted to help you.